Customer Service Specialist
About The Position
Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Requirements
- Customer Service and Communication
- Complex Problem Solving and Critical Thinking
- Judgement and Decision Making
- Good Time Management
- Coordination and Active Listening
Responsibilities
- Trace shipments for the booking agents and customers
- Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers
- Register shipments for online agents
- Provide system updates when needed
- Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
- Provide dates for truckload shipments as well as specialty fleets
- Add and approve valuation with defined limits
- Document all actions on the V601 system
Benefits
- medical
- dental
- vision coverage
- prescription drug and telemedicine services
- company-paid life and disability insurance
- retirement savings with company match
- paid time off
- holidays
- parental leave
- additional voluntary benefits
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
