Customer Service Specialist

Town of Marana•Ed Honea Marana Municipal Complex, AZ

22d•Onsite

About The Position

The Town of Marana is seeking a Customer Service Specialist to work in the Finance Department assisting in the reception desk and payment center. This is a full-time position and an exciting opportunity for someone interested in providing excellent customer service and administrative support to the department, general public and staff, while processing payments in a fast-paced environment. The Town offers a competitive benefits package. Alternative work schedules may be available after 6 months of hire date.

Requirements

High school diploma or GED equivalency plus six months of additional education or training.
Over one year experience performing customer service and clerical duties within an office environment and/or over one year experience cashiering.
Must be an Arizona Notary Public or must obtain within 3 months of hire.
An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions may be considered.

Nice To Haves

Ability to speak and comprehend Spanish
Skilled in utilizing multi-line phones
Knowledge of Microsoft Suite including Word and Excel
Experience with payment/accounting software programs

Responsibilities

Provides town-wide customer service; answers and directs calls utilizing a multi-line phone system.
Provides service and direction to the general public, employees and visitors.
Provides administrative support; maintains and updates calendars; orders office supplies; files, copies, faxes, emails scans documents.
Processes and distributes incoming/outgoing mail and packages.
Processes and administers fleet pool vehicles.
Maintains and distributes monthly reports.
Creates and follows up on maintenance requests.
Processes payments in multiple software platforms.
Manages and balances cash drawers within multiple payment systems.
Maintains security of cash drawer and cash negotiable items.