Customer Service Specialist
McKesson•Olive Branch, MS
•Onsite
About The Position
The Customer Service Specialist manages customer accounts, ensuring accurate order processing, issue resolution, and a high-quality customer experience. This role works closely with customers and cross-functional teams to drive timely, effective solutions and support operational efficiency.
Requirements
- Minimum: High school diploma or equivalent
- 2+ years of experience in customer service, logistics, or order management
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office
Nice To Haves
- Experience in distribution or logistics environments
- Familiarity with claims/returns processing
- Experience with systems such as SAP, WMS, or TMS
Responsibilities
- Manage customer orders, including entry, tracking, and follow-up
- Serve as the primary point of contact for customer inquiries and issue resolution
- Investigate and resolve shipping, invoicing, and order discrepancies
- Partner with cross-functional teams (AR, warehouse, transportation, supply chain) to address escalations
- Monitor account activity and identify trends or risks
- Maintain accurate documentation in internal systems
- Support claims processing and follow through to resolution
- Communicate proactively with customers on order status and issues
- Identify opportunities to improve processes and efficiency
- Cross-train across warehouse and transportation functions as needed
Benefits
- competitive compensation package
- annual bonus
- long-term incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
