Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Westminster, MD

10d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at 3 stores: Home Store #703608, located at: 250 Englar Rd Suite 18 Westminster MD 21157, Store 2: #705060 located at 901 East Baltimore Blvd. Westminster MD 21157, and Store 3: #703366 located at 100 Westminster Pike Reisterstown MD 21136. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Bilingual (Spanish)
• Ability to work at 3 different store locations.
• Criminal history review is necessary.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Health benefits (medical, dental, vision coverage)
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security benefits
• Retirement and saving benefits
• Generous time away from work package (personal leave, paid parental leave, medical leave, vacation, holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed