Customer Service Specialist
RiverStone Group•Moline, IL
•Onsite
About The Position
RiverStone Group is seeking a Customer Service Specialist for their Building Materials location in Moline, IL. This role is crucial in providing friendly, fast, and efficient service to both business and residential customers. The company has a long history of providing quality building materials and has been a part of the Quad City community for over 125 years. This is a full-time opportunity within a team that values employee contributions.
Requirements
- Excellent communication skills and attention to detail.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Strong math and organizational skills to process orders efficiently.
- Ability to multitask and thrive in a fast-paced environment.
- Great attendance and a positive attitude!
Responsibilities
- Provide friendly, fast, and efficient service to customers in person, by phone, and via email.
- Accurately process transactions, refunds, returns, and exchanges.
- Communicate proactively with customers and vendors via email to ensure seamless project coordination and follow-ups.
- Maintain an organized and welcoming showroom that showcases our product offerings.
- Manage inventory levels and reorder products as needed.
- Collaborate with team members to ensure a smooth flow of daily operations.
- Organize daily cash flow records and process invoices efficiently.
- Support additional tasks and responsibilities as needed to assist the team and business operations.
Benefits
- Health, Dental and Vision insurance with Flex Spending Account
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- 401k with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
