Customer Service Specialist

Redbarn Pet Products, LLC.,•Long Beach, CA

28d•$18 - $21•Onsite

About The Position

As a Customer Service Specialist, you’ll be the first point of contact for our customers, both new and returning. In many ways, you’ll be the voice of our business! This role is all about providing exceptional support to our customer pack. Expectations: · Highly Motivated: You bring enthusiasm and a can-do attitude to your work. · Tech-Savvy: Comfortable with technology and quick to learn new tools. · Friendly and Outgoing: You enjoy engaging with people and making their day better. · Entrepreneurial Spirit: We consider everyone on our team an entrepreneur—having a growth mindset is essential. · Ready to Work: Show up to your shift prepared and ready to dive in. · Adaptable: You’re comfortable with change and can go with the flow as needed. · Team Player: We’re all in this together; supporting each other is key. · Values-Driven: Use our core values in every customer interaction and when collaborating with the team.

Requirements

A high school diploma or equivalent, with some related experience preferred.
Able to read, write, and communicate clearly.
Basic math skills to handle customer orders and inquiries.
Apply common sense to solve straightforward problems.
Comfortable with database and internet software, as well as word processing tools.
Strong multitasking abilities.

Nice To Haves

Some related experience preferred.

Responsibilities

Assisting customers via phone, live chat, email, and SMS/Text.
Taking orders, answering questions, and helping customers with their needs.
Engaging with customers to resolve issues and provide solutions.
Managing customer inquiries through platforms like Amazon, Stamped.io, and other third-party applications.
Tracking returns, customer complaints, and other important customer metrics.