Customer Service Specialist

Ian Lisnow • Austin, TX

17d • Onsite

About The Position

Murphy Insurance Services is growing, and we’re looking for a friendly, detail-oriented Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a supportive office environment, we’d love to meet you. The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.

Requirements

• Must be organized, dependable, and able to multi-task
• Strong communication and computer skills
• Must be coachable and comfortable working in a fast-paced environment

Nice To Haves

• Previous experience in insurance or customer service is preferred
• Bilingual (English/Spanish) is a plus
• A Texas P&C license is a bonus, but we’ll help the right candidate get licensed

Responsibilities

• Assist clients with policy changes, billing questions, and coverage inquiries
• Provide excellent customer service by phone, email, and in person
• Process documents and maintain accurate client records
• Support the sales team by following up with clients and preparing quotes
• Help with renewals and retention efforts
• Keep a positive attitude and contribute to a team-first culture

Benefits

• Competitive pay ($17–$21/hr depending on experience)
• Bonus opportunities
• Paid time off and holidays
• Health insurance (partially employer-paid when eligible)
• 401(k) with employer match after 1 year
• Supportive in-person team environment
• Growth opportunities in the insurance industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed