Customer Service Specialist (9am to 6pm)
About The Position
As a Customer (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. GT Independence is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, supporting tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. The operations team is driven by trust, autonomy, and fun, believing great teams come from people who are intrinsically motivated, empowered, and valued. They respect each other, care about the work they do, and succeed by working with purpose. The company values excellence and provides space and support for self-motivated individuals to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. GT is committed to being a welcoming and inclusive community where staff feel comfortable bringing their authentic selves to work, feel valued, and have a sense of belonging. They strive to create a workforce that reflects the communities they serve, recognizing that diversity strengthens the company and drives innovation to achieve their mission of self-determination.
Requirements
- High School Diploma or GED required
Nice To Haves
- Associate degree preferred
Responsibilities
- Make and receive phone calls to support external and internal stakeholders
- Enter information into databases, such as a call log, for effective record keeping
- Prepare and send documents via DocuSign or email
- Ensure the proper naming and saving of documents in the document management system
- Assist customers in returning documents
- Manage DocuSign accounts and support issues from the operations staff and customers
- Ensure all compliance standards are met for audit purposes
- Timesheet reviewing and time tracking
- Accurately and efficiently complete payroll checklists for assigned agencies
- Work with your team leader to identify strategies for reducing errors
- Collaborate with your team to resolve rejected timesheet issues
Benefits
- flexible paid time off
- competitive wages & benefits
- meaningful opportunities for professional growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
