Part Time Customer Service Specialist - Gym
City of San Marcos•San Marcos, CA
•Onsite
About The Position
The City of San Marcos is seeking a Part-Time Customer Service Specialist to join the vibrant and active San Marcos Corky Smith Gym. This role involves serving as the front counter receptionist, greeting the public, answering phones, creating graphics, making copies, and assisting with gym set-up and tear-down. Light maintenance duties such as sweeping, vacuuming, window cleaning, and trash removal may also be required. The position offers the opportunity to assist with special projects and perform related duties as assigned.
Requirements
- Exceptional customer service and communication principles, including active listening, empathy, and conflict resolution in both internal and external service environments.
- Microsoft 365 tools and standard office software, including Outlook, Word, Excel, Teams, and shared calendar or document platforms for efficient task coordination and communication.
- Administrative operations, such as scheduling, data entry, digital and physical file management, and adhering to confidentiality and records retention standards.
- Public-facing communication and community engagement, including writing clear, accessible messages and interacting with diverse populations in a respectful and inclusive manner.
- Professional etiquette across various channels—phone, email, written correspondence, and in-person—reflecting a consistent tone of service, respect, and clarity.
- Communicate effectively and compassionately with a wide range of individuals, reflecting the diversity of our community—including residents, business owners, internal colleagues, and external partners—using plain language and a solutions-focused approach.
- Prioritize and manage multiple responsibilities in a fast-paced environment without sacrificing accuracy, attention to detail, or service quality.
- Take initiative and work resourcefully, approaching challenges with curiosity, independence, and a strong sense of ownership.
- Collaborate across teams while also working independently, adapting to shifting priorities and contributing to collective goals with flexibility and positivity.
- Handle sensitive information with discretion and integrity, ensuring confidentiality and compliance with City protocols.
- Represent the City with professionalism and care, modeling the values of inclusivity, accountability, and service excellence in all interactions.
- Equivalent to graduation from high school.
Nice To Haves
- Previous customer service, clerical, administrative, recreation, or public-facing experience is desirable but not required.
Responsibilities
- Serves as front counter receptionist
- Greets the public in a professional and cheerful manner
- Answers the telephone
- Works with other front counter staff
- Creates flyers, brochures, announcements, and other graphics on the computer
- Makes copies for various programs
- Gym set-up and tear down of benches, bleachers, tables, volleyball equipment, and pickle ball nets
- Performs some light maintenance when necessary (sweeping, vacuuming, window cleaning, throwing out trash)
- Assists with special projects as assigned
- Performs related duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
