Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams•Oregon City, OR

4d•Hybrid

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. This is a part time position The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #708271 located at: 1617 S. Beaver Creek Rd Oregon City OR 97045 The pay is $19.50 per hour Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Requirements

Bilingual (Spanish)
Ability to work at stores within a 15 mile radius of Store #708271 (1617 S. Beaver Creek Rd Oregon City OR 97045)
Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value may be supervised or unsupervised.
Criminal history review is necessary.

Responsibilities

Work closely with wholesale and retail customers to determine their needs.
Answer customer questions about Sherwin-Williams products.
Recommend the right solutions to customers.
Promptly resolve any customer concerns.
Ensure maximum client satisfaction.
Stay up-to-date with product features.
Maintain the high quality and visual standards of the products and store.
Achieve excellent customer service.
Consistently meet the store’s sales goals.

Benefits

Health benefits, such as medical, dental and vision coverage
Flexible Spending Accounts (FSAs)
Disability coverage
Security benefits
Retirement and saving benefits
Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
0-10 paid holidays throughout the calendar year, including 1 floating holiday
In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days.
Paid sick leave (accrual rate varies by location)
4 workweeks of paid Military leave
5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family member
Two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child