Customer Service Specialist

Alliance Spine and Pain Centers•Atlanta, GA

33d•Hybrid

About The Position

Take charge of your future with “ The Future of Pain Relief” , Alliance Spine & Pain! If you are a Customer Service Specialist looking for a hybrid role you can grow in and work alongside some of the top providers in the area, then Alliance Spine and Pain Centers is the right place for you! This is a full-time hybrid position that offers a great benefits package! No weekends, 8 Major Holidays off, no overnights and only 2 days in the office! A ll shifts end by 5pm.

Requirements

Associate degree preferred
1+ year of experience in a medical office or clinical setting
1+ year of experience working in a fast-paced call center environment
World-class customer service skills
Ability to prioritize tasks while maintaining professionalism and compassion with every patient interaction
Experience handling 100+ calls a day in a fast-paced healthcare environment
Familiarity with medical terminology
Ability to accurately interpret and communicate healthcare information
Experience working a structured schedule with assigned lunch and break periods

Nice To Haves

Previous experience handling high-volume inbound and outbound calls or working at the front desk in a medical environment is preferred.
Prior experience using Electronic Medical Record systems, preferably e-ClinicalWorks

Responsibilities

Handling high-volume inbound and outbound calls or working at the front desk in a medical environment
Handling 100+ calls a day in a fast-paced healthcare environment
Accurately interpreting and communicating healthcare information
Prioritizing tasks while maintaining professionalism and compassion with every patient interaction