Customer Service Specialist - North Orlando
About The Position
Massey Services is seeking a Customer Service Specialist in Orlando, Florida. With a history of providing quality service for over four decades and consecutive years of profitable growth since 1985, Massey Services employs over 2,800 team members and operates over 2,400 vehicles. We serve over 800,000 customers across multiple states with Pest Prevention, Termite Protection, and Landscape and Irrigation Services. This role offers a compensation of $16.00-$18.00 per hour and a comprehensive benefits package. We are looking for individuals seeking a career with a great company.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
- Background checks will be completed on all candidates considered for hire.
Responsibilities
- Answering incoming customer calls in a courteous & professional manner
- Resolving customer inquiries, requests, billing questions, and scheduling service
- Welcoming prospective new customers interested in learning about our services
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
- Daily reporting
- Updating customer account information
- Accounts payable
- Human resource paperwork
- Payroll processing
Benefits
- Medical & Dental
- 401(k) retirement plan
- paid vacations
- sick days
- holidays
- tuition reimbursement
- direct deposit
- short & long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
