Customer Service Specialist
About The Position
At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.TireHub.com/Careers to learn more. Position Summary: The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
Requirements
- 2 years minimum previous sales or customer-facing experience preferred
- Demonstrated success with over-the-phone communication
- Excellent written, interpersonal, and verbal communication skills
- Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
- Microsoft Office experience
Nice To Haves
- Product & Industry sales knowledge preferred
Responsibilities
- Manage incoming customer calls and all aspects of inbound order management
- Completes outbound phone calls/campaigns as assigned
- Elevate unresolved customer issues to designated departments
- Own follow up to customers related to inbound calls and customer requests/issues
- Drive customer adoption to self-service tools through helpful communication and support
- Drive communication between Sales and Operations related to customer service
- Provide B2B and AR support as needed
- Complete other tasks assigned by the Customer Service Lead
- Performs additional responsibilities as requested
Benefits
- Premium Free Hubber-Health Insurance
- TireHub funded Health Savings Account
- Additional benefit options including TireHub paid short/long term disability and life insurance benefits
- Paid vacation and holidays
- Parental leave programs
- 401(k) including TireHub match
- Access to tire discounts, perks, and so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
