Customer Service Specialist

Bosselman•Grand Island, NE

2d•Onsite

About The Position

Serves as the point of contact for coordinating internal/external customer and supplier project-related needs and initiatives. Provides effective leadership and promotes good working relationships while continuously delivering world-class service.

Requirements

Ability to read, write, and understand English required.
Must be able to prioritize and plan work activities and work with tight deadlines while exercising attention to detail.
Excellent communication and listening skills; verbal, written, and business.
Ability to clearly define problems, identify potential solutions, and execute.
Understanding and ability to use hard data and metrics to support decisions.
Ability to have regular and consistent attendance at work.
Perform job duties on-site at the company assigned.
Specific vision abilities for this job include close, color, and peripheral vision, depth perception, and the ability to adjust focus required.
Current Driver’s License required.

Nice To Haves

Bachelor’s degree in business, finance or a related field preferred.
3-5 years of program management or process improvement experience in accounting, inventory, and billing preferred.
Computer skills (Microsoft Office and proprietary and supplier databases)
Previous account management experience preferred.
Prior experience working with DTN, OPIS/AXXIS, E1, ACT, BERT, NuStar ISIS, Magellan ATLAS, JD Doyle, OTM preferred.

Responsibilities

Adhere to the company’s Vision and Core Values.
Adhere to and comply with the company’s handbook and company policies.
Work with existing customer base to identify sales and service opportunities for growth.
Help identify, collect, and maintain information on past and potential customers’ requirements, budgets, and preferences as they relate to fuel business needs.
Develop positive customer and supplier relationships to promote and secure long-term agreements.
Maintain contract purchases, sales, and day trade opportunities and margins.
Follow up with customers to verify the service and expectations are being met.
Educate customers on purchasing options to maximize their fuel business through communication and education resources.
Analyze potential customer leads to update sales staff in weekly meetings on status (in progress, open, closed).
Assist in locating potential customers and creating routes for sales representatives to maximize efficiencies.
Communicate customer and carrier issues from the terminal to supplier representative(s) to allow for correct and quick loading.
Resolve incorrect bill of ladings with suppliers and terminals to reduce loss.
Inform supplier representatives of billing issues to ensure quick and correct cash flow within the company.
Customer, Supplier, Terminal, and Carrier liaison
Discover and analyze pricing opportunities to increase margins and gallons.
Maintain pricing structure and information in Fuel Buyer, E1, and QMS.
Work as an administrator for supplier and terminal websites.
Other duties as assigned.