Customer Service Specialist

Smiths Group•Cookeville, TN

19d•Onsite

About The Position

TUTCO is seeking a Customer Service Representative to service new and existing accounts. This role provides administrative assistance and support for all product lines within the customer service department, handles customer complaints, and prepares change notices for customer engineered changes. The representative will also prepare, process, review, and monitor various documents such as customer orders, shipments, forecasts, and replenishments. Additionally, they will prepare quotes, recommend products, inform customers of shipping details and potential delays, and initiate follow-up with customers and carriers to resolve problems and answer questions. The role involves preventing errors and omissions, recording and filing orders, calculating premiums, invoicing, commissions, and other accounting-related functions, as well as creating and maintaining computer files for follow-up actions. The Customer Service Representative will also confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

Requirements

Years’ experience in customer service environment, preferable in manufacturing.
Ability to calculate figures and amounts such as discounts, commissions, percentages, and volume.
Knowledge of MRP systems a plus.
Strong communication, interpersonal, & analytical skills.
Computer proficiency including MSO; familiarity with general office equipment.
Excellent telephone skills & etiquette; professionalism in dealing with customers and co-workers.
Ability to prioritize workload & work in fast-paced environment
Attention to detail & accuracy required.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Provides administrative assistance and support for all product lines within customer service department and receives customer complaints.
Prepares change notices for customer engineered changes for all product lines and follow up to ensure all changes have been applied to current and new orders, if applicable.
Prepares, processes, reviews and monitors various documents such as customer orders, customer shipments, customer forecasts and replenishments.
Prepares, quotes, and recommends products based on customer needs, and informs customers of shipping date, anticipated delays, and any additional information needed.
Performs the functions of a CSS to include initiating and follow-up with customers and carriers to sell or resolve problems, answer questions, correspondence, and reports.
Performs in a manner that will prevent errors and omissions, and records or files copies of orders.
Prepares and calculates premiums, invoicing, commissions and other accounting related functions.
Creates and maintains computer files and suspense for follow-up action.
Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.