Customer Service Specialist

Hirsch Pipe & Supply Co., Inc.•Los Angeles, CA

43d•Onsite

About The Position

Join the Hirsch team as Customer Service Specialist! We are seeking a knowledgeable and customer-focused Customer Service Specialist to join our plumbing wholesale team. This role is responsible for assisting contractors, plumbers, and walk-in customers with product selection, order processing, and exceptional customer service. The ideal candidate has experience in plumbing products, strong communication skills, and the ability to work in a fast-paced wholesale environment. About Hirsch Pipe & Supply For over 90 years, Hirsch has been the trusted partner of plumbing and HVAC professionals across Southern California, helping contractors get more jobs done in a day by keeping their crews productive with the right products, competitive pricing, and a team that truly values your time. We operate 30 convenient locations throughout LA, Orange County, San Diego, Riverside, and the Inland Empire—ensuring contractors are never more than 20 minutes away from fast, friendly service. Our culture is built on genuine relationships and a strong sense of family. Our workplace is a dynamic, fast-paced environment centered on our employees and customers, and the Hirsch team is made up of focused individuals who work hard, treat each other with respect, and understand the importance of family and fun. We have been recognized nationally and regionally as a Top Workplace. Our Hirsch Values guide everything we do and are an important part of how we work together, serve our customers, and support our communities. In short, Hirsch is your chance for a great future!

Requirements

5+ years of experience in plumbing or plumbing supply industry.
Knowledge of plumbing products, fittings, fixtures, valves, and tools
Strong customer service and sales skills
Ability to multitask and work efficiently under pressure
Basic computer and point-of-sale system knowledge
Excellent communication and problem-solving abilities
Ability to lift up to 50 lbs.
Pass pre-employment drug screen, physical and background check

Nice To Haves

Forklift certification is a plus (if applicable)
High school diploma or equivalent preferred

Responsibilities

Greet and assist customers at the sales counter in a professional and friendly manner
Provide product recommendations and technical support for plumbing supplies and fixtures
Process sales orders, quotes, returns, and payments accurately
Maintain strong relationships with contractors, builders, and trade professionals
Coordinate with warehouse staff to ensure timely order fulfillment
Monitor inventory levels and assist with stock replenishment
Answer incoming phone calls and respond to customer inquiries
Keep the sales counter and showroom organized and presentable
Stay informed about product knowledge, pricing, and promotions