Customer Service Specialist - CSS (Part-time)

Mobile Communications America Inc • Brunswick, GA

10d • Onsite

About The Position

MCA, a trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist for their Brunswick, GA, location to support their fast-growing Voice division. MCA values service, growth, teamwork, and safety. As a Military Friendly Employer, they welcome veterans. The ideal candidate will ensure all customers are taken care of in a timely and positive manner and that the front office runs smoothly. This position requires strong verbal, non-verbal, and written communication skills, the ability to multitask with a multi-line phone system, and strong typing and computer skills.

Requirements

• 3-7 years experience in customer operations or related fields, such as Customer service, Scheduling/Dispatch, AP/AR (Collections, setting up billing, etc.), Purchasing, Shipping/Receiving, Inventory, Radio program and troubleshooting.
• Must possess a High School Diploma or GED (Associate Degree Preferred).
• Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook.
• Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills. Detail oriented.
• Discreet and able to handle confidential and proprietary information appropriately.
• High level of integrity.

Nice To Haves

• Background in accounts receivable and purchasing is a plus.
• Experience in an office setting is preferred.

Responsibilities

• Serves as a customer service role model for others.
• Able to resolve customer service issues with little to no supervision.
• Establish relationships with major customers and vendors out of their locations.
• Trains and mentors other customer operations staff.
• Assist all customers in a professional manner. First point of contact to greet customers and visitors.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree