Customer Service Specialist

Frost • San Antonio, TX

4d • Onsite

About The Position

The Customer Service Specialist role at Frost is for individuals who enjoy helping others, finding solutions, and making decisions. Frost is committed to fostering an environment where team members can thrive, building on over 150 years of providing banking services. As a Customer Service Specialist, you will be the first line of support for customers' banking needs from one of Frost's 24/7 contact centers. This involves answering inbound and outbound calls, identifying issues, and collaborating with other business lines to fulfill requests. Customers appreciate speaking with real people located in Texas. The role includes a 4-week initial training course (Monday-Friday, 8 a.m.-5 p.m.), followed by a multi-week training and development program, and then an 8-week comprehensive training program at the One Frost campus (Monday-Friday, 8:00am to 5:00pm). Flexible availability, including weekends, is required to support the 24/7 customer connection.

Requirements

• Flexible availability, including weekends
• Proven commitment to continuous improvement and a high attention to detail
• Excellent written and verbal communication skills
• 1+ years of experience in customer service, sales, or banking
• Experience in a customer contact center setting
• Proficiency in Microsoft computer applications

Nice To Haves

• Completion of at least 30 hours of college coursework
• Bilingual in English and Spanish

Responsibilities

• Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
• Partner with business lines to find the best solution for each customer, often involving independent judgment in finding those solutions
• Manage competing priorities to ensure meeting customer needs accurately and efficiently
• Participate in a comprehensive training program that provides a baseline of banking knowledge, system overviews, and customer service best-practices

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program
• Competitive salaries and an outstanding benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees