Customer Service Specialist

FARMERS CO-OPERATIVE SOCIETY•Sioux Center, IA

About The Position

The Customer Service Specialist is the first point of contact for customers, assisting them with inquiries, product selection, and ensuring a positive shopping experience. The goal will be to provide excellent customer service while promoting our products and services.

Requirements

High school diploma or GED.
Consistent positive and can-do attitude
Strong interpersonal skills
Knowledgeable on company software and software support
Ability to manage stressful situations professionally.
High level of customer service focus
Supports a consistent professional image of the company.
Observes safety policy and procedure as an absolute
Attitude of positivity and reacts calmly under pressure.
Work ethic of the highest integrity
Commitment to dependability and willingness to work to meet goals and deadlines.
Effectively solve problems.

Nice To Haves

Prefer experience with customer service / data entry or related field.

Responsibilities

Greet customers and assist them in finding the right products for their needs.
Answer customer questions regarding product features, pricing, and availability.
Provide recommendations based on customer needs and project requirements.
Process sales transactions accurately and efficiently using the cash register.
Handle customer inquiries and resolve issues in a professional manner.
Maintain a clean and organized store environment, including product displays and inventory.
Collaborate with team members to ensure a seamless customer experience.
Stay updated on new products and promotions to effectively assist customers.
Assist with inventory management and restocking.
Assist in floor moves, merchandising, display maintenance and store housekeeping.
Adheres to all company policies, procedures, and practices, including signing, pricing, and loss prevention.
Other duties as assigned.