Customer Service Specialist

Yamaha Motor Corporation, USA•Lebanon, MO

4d•Onsite

About The Position

Are you someone who thrives on helping others, solving problems, and keeping things running smoothly? We’re looking for an onsite Customer Service Specialist at G3 Boats in Lebanon, MO who brings energy, attention to detail, and a passion for great service. In this role, you’ll be at the heart of our operations—supporting our dealers and customers, coordinating across teams, and ensuring every order and warranty request is handled with care and accuracy. No two days are exactly the same, and your work will make a real difference.

Requirements

A customer-first mindset and a positive, can-do attitude
Experience in customer service or a similar role
Strong attention to detail—even when things get busy
Excellent communication skills (you’re clear, friendly, and professional)
Comfort with computer systems and general office tools
Ability to learn quickly and adapt in a fast-paced environment
Strong organization and multitasking skills

Responsibilities

Be the go-to resource for dealers and customers, delivering outstanding service every day
Solve complex parts and warranty-related questions with confidence and care
Process orders for parts, warranty replacements, and credits with accuracy
Manage data entry for orders, shipping costs, and warranty transfers
Collaborate with shipping, transportation, and production teams to keep things moving
Provide quotes, answer inquiries, and assist with technical questions
Stay on top of past-due orders and ensure timely follow-up
Jump in on special projects and support the team during busy periods
Follow all safety guidelines when visiting plant areas
Help maintain a clean, organized workspace
Contribute to continuous improvement efforts