Customer Service Specialist

TEKsystems•Logan Township, NJ

24d•$23 - $23•Onsite

About The Position

We're seeking a Customer Service Specialist to join a growing team supporting customers with order management, product support, and technical assistance. This role is ideal for someone who enjoys problem-solving, communicating with customers, and coordinating with multiple departments to ensure an exceptional customer experience. You'll serve as a key point of contact for customers, helping them with orders, product questions, troubleshooting, and follow-up support while working closely with engineering, production, inventory, and purchasing teams.

Requirements

Strong customer service experience
Excellent communication and problem-solving skills
High attention to detail and organizational skills
Proficiency with Microsoft Office applications
Ability to learn and understand technical products and processes

Nice To Haves

Sales support experience
Order processing or data entry experience
ERP system experience (SAP or similar)

Responsibilities

Process new orders, reorders, and customer inquiries, primarily through email communication
Provide updates, order status information, and ongoing support to customers
Assist customers with product installation, operation, commissioning, and basic troubleshooting over the phone
Coordinate with Engineering to address escalated technical issues and customer concerns
Work with Production to expedite orders, manage parts shortages, and monitor order releases
Partner with Inventory and Purchasing teams to ensure proper allocation and procurement of parts
Accurately enter and edit orders in SAP and complete required documentation
Deliver exceptional customer service while maintaining strong communication with internal teams and customers