HSN Customer Service Specialist - 2nd Shift
QVC•Georgia Remote, GA
•Remote
About The Position
Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist our customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Requirements
- 12 months or more of customer service experience.
- Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements.
Responsibilities
- Handle a busy day handling a high volume of our inbound customer inquiries.
- Offer additional products on each customer interaction.
- Assist customers with questions while personalizing the experience for each caller.
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
- Report to an assigned Customer Service Supervisor.
- Work a set full-time schedule, work schedules are not Monday - Friday.
- Set work schedule will include weekend requirement.
- Provide a distraction free work from home environment.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
Benefits
- competitive compensation
- paid time off
- an employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
