Customer Service Specialist

Halma plc • Sussex, WI

10d • Hybrid

About The Position

AVIRE is seeking a highly driven Customer Service Specialist to provide outstanding service support to customers and contribute to a strong customer experience throughout the buying process. The position works with Regional Sales Managers, Territory Sales Managers, Customer Service Specialists, Inside Sales Specialists, Technical Support Specialists, and Marketing Communications experts. It reports to the Commercial Sales Operations Manager.

The role handles sales orders, customer communications, quotes, order tracking, basic technical support, and customer requests. The specialist also supports sales growth, maintains accurate Salesforce records, works across internal departments to resolve issues, and contributes to process improvements and customer service initiatives.

Requirements

• Associate degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field, or equivalent experience.
• At least 1 year of customer service or inside sales experience.
• Strong interpersonal and communication skills.
• Proven problem-solving ability.
• Strong active listening and empathy skills.
• Patience and composure under pressure.
• Excellent written, verbal, and interpersonal skills for working effectively with diverse groups inside and outside the organization.
• Fluency in English and the primary language used in the area of responsibility and/or location.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Process sales orders and transactions, including change orders, credits, credit card transactions, and product return authorizations.
• Review order status reports for accuracy and proactively contact customers.
• Provide quotes for customer-requested projects.
• Manage inbound and outbound calls and emails in a timely manner and maintain records in Salesforce.
• Identify customer needs and provide solutions when handling customer requests.
• Communicate with other company areas about customer questions and concerns.
• Run order reports to proactively help ensure orders ship on time.
• Provide basic technical support for product issues.
• Meet personal and team qualitative and quantitative targets and contribute to process improvements and initiatives.
• Advocate for customer needs within the business and provide insights to other functional areas to support continuous improvement.
• Perform other job duties as assigned.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Increase sales through effective upselling and cross-selling.
• Maintain accurate customer records and transactions in Salesforce.

Benefits

• Competitive salary.
• Complete benefits package, including health, dental, and vision insurance, 401K, vacation, and generous parental leave.
• Paid time off.
• Professional development training opportunities.
• Hybrid schedule with flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree