Customer Service Specialist

Virginia Information Technologies Agency•Richmond, VA

7d•Onsite

About The Position

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Customer Service Specialist in Richmond, Virginia. This position supports the Division of Licensure and Regulatory Services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us! This position plays a key role in providing high-quality customer service to the Division’s entire constituent base. As one of the first points of contact for troubleshooting and problem-solving issues involving constituents, processing applications, and providing technical assistance, this position provides the opportunity for direct customer assistance.

Requirements

Excellent customer service skills.
Experience with effective oral and written communication skills across a variety of audiences.
Strong work ethic and a positive attitude.
Experience providing support to customers in-person, telephonically or via email correspondence.
Demonstrated experience performing tasks associated with a fast-paced office environment.
Demonstrated experience operating a multi-line phone system.
Demonstrated experience in a high-volume call center.
Demonstrated experience in a regulatory environment.
Working knowledge of the Private Security industry.
Demonstrated experience working in the Criminal Justice field.
Demonstrated ability to enter data into a computer system, quickly, efficiently, and accurately.
The ability to handle issues and problem-solve.
The ability to learn new skills and subject matters quickly.
The ability to exercise discretion and maintain confidentiality.
Knowledge of and experience using Microsoft Office Suite applications.
The ability to think strategically, cross-culturally, and independently.
Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.
Must successfully complete a criminal background investigation.
Must complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization.
Must serve a 12-month probationary period effective from the date of employment.

Nice To Haves

Experience collecting and analyzing data, researching, and assembling information.
Experience with purchase requisition processing or procurement procedures.

Responsibilities

Plays a key role in providing high-quality customer service to the Division’s entire constituent base.
Serves as one of the first points of contact for troubleshooting and problem-solving issues involving constituents.
Processes applications.
Provides technical assistance.
Provides direct customer assistance.