Customer Service Specialist

TireHub • Mount Olive, NJ

2d • Onsite

About The Position

At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.TireHub.com/Careers to learn more.

Requirements

• Demonstrated success with over-the-phone communication
• Excellent written, interpersonal, and verbal communication skills
• Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
• Microsoft Office experience

Nice To Haves

• 2 years minimum previous sales or customer-facing experience preferred
• Product & Industry sales knowledge preferred

Responsibilities

• Manage incoming customer calls and all aspects of inbound order management
• Completes outbound phone calls/campaigns as assigned
• Elevate unresolved customer issues to designated departments
• Own follow up to customers related to inbound calls and customer requests/issues
• Drive customer adoption to self-service tools through helpful communication and support
• Drive communication between Sales and Operations related to customer service
• Provide B2B and AR support as needed
• Complete other tasks assigned by the Customer Service Lead
• Performs additional responsibilities as requested

Benefits

• Premium Free Hubber-Health Insurance
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• 401(k) including TireHub match
• Access to tire discounts, perks, and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed