Paige Datacom Customer Service Specialist - Remote - Eastern / Central Time Zone

GOGcG•Remote,

2d•$65,000 - $73,000•Remote

About The Position

Paige Datacom, a GCG Company, is seeking a Customer Service Specialist to support our growing customer base across the utility scale solar market. This is a mid-level role for a customer support professional who brings prior experience navigating quoting, order management, and cross-functional coordination in a B2B environment. As our Customer Service Specialist, you'll play a critical part in delivering a responsive, accurate, and dependable customer experience by supporting quoting, order entry, and ongoing customer communication. If you thrive in a fast-paced, detail-oriented environment, enjoy serving as a trusted point of contact for customers and internal sales partners, and take pride in keeping the quote-to-order process running smoothly, this role offers the opportunity to make a meaningful impact while continuing to deepen your product and industry expertise. This role offers a remote work arrangement however working business hours of either the Eastern or Central Time Zone are required with a strong preference for Central Time Zone working hours.

Requirements

4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
Working knowledge of quote-to-order and order management processes
Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
Strong attention to detail and commitment to accuracy
Proficiency with CRM, ERP, and internal communication tools
Working knowledge of Microsoft Office (Outlook, Word, Excel)
Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

Responsibilities

Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
Follow up on quotes and open opportunities to address outstanding questions and support conversion
Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
Set up new customer accounts in internal systems to support efficient quoting and order processing
Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Benefits

Competitive salary ranging from $65,000 to $73,000, dependent on relevant experience; eligibility for a performance-based bonus
Multiple medical plan options (CDHP and PPO)
Company-paid life and disability insurance
401(k) with company match
Options for supplemental critical illness, accident, and hospital indemnity plans
PTO plan with paid holidays
Paid parental leave
Paid compassionate care leave
Employee Assistance Program (EAP)
Wellness incentives
Telehealth access
Dental and vision plans
FSAs/HSAs with company contributions
Pet insurance
Legal services
ID theft protection