Customer Service Specilaist
Staffworks•Oriskany, NY
•Onsite
About The Position
We’re looking for a Customer Service Specialist who loves plants and solving problems. You’ll be the go-to expert for our clients’ customers, answering questions, resolving issues, and sharing your horticulture know-how.
Requirements
- 1–3 years in customer support or consumer-facing roles
- Strong communication, problem-solving, and multitasking skills.
- Comfortable using CRM tools and Microsoft Office.
- Passion for plants, gardening, and helping customers succeed.
Nice To Haves
- Horticulture knowledge is a huge plus
Responsibilities
- Deliver exceptional support across phone, email, chat, and social media.
- Troubleshoot and resolve product or service questions with confidence.
- Educate customers on safe, effective plant care and product use.
- Track and report trends in feedback to help improve products and experiences.
- Collaborate with teams across operations, product, and billing to make processes smoother.
Benefits
- $50 weekly bonus for perfect attendance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
