Customer Service Specialist
About The Position
ASAHI BEER USA | OCTOPI BREWING is seeking a Customer Service Specialist to support their Supply Chain Manager in ensuring the smooth operation of the end-to-end supply chain process, from brewery to customer, across assigned states. This role involves being the primary contact for order accuracy, complaint resolution, and fostering strong customer relationships, with exposure to both supply chain and international distribution processes. The position offers a unique opportunity to gain insight into the company's supply chain operations, take ownership of customer interactions and problem-solving, and contribute to process improvements.
Requirements
- University education and/or relevant trade experience
- At least 1 year of experience in a transport, logistics, or sales operations role
- General knowledge of the ordering process, and delivery and payment terms
- Familiarity with supply chain concepts — production, warehousing, and distribution
- Proficiency with MS Office (Outlook, Excel, Word)
- Fluent in English
Nice To Haves
- Familiarity with international logistics/distribution terminology
- Experience with SAP or other ERP business process systems
- A second language
Responsibilities
- Support a smooth, end-to-end supply chain process between the brewery and our customers
- Receive, process, and confirm customer orders accurately and on time
- Manage complaint intake, resolution, and customer follow-up
- Oversee the complete process for beer and returnables
- Support reconciliation of customer accounts with breweries and Finance
- Build and maintain positive, lasting customer relationships
- Help identify and implement improvements to supply chain and customer service processes
Benefits
- Medical, dental, and vision coverage — effective the 1st of the month after 30 days
- Company-paid life, short-term, and long-term disability insurance
- 401(k) eligible after 3 months, with company match — 100% up to 3%, 50% on the next 2%
- 120 hours of PTO annually, with accrual that grows the longer you're here
- 9 paid holidays (if they fall on your scheduled workday)
- A free beer after shift
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
