Pet Resort Reservation Specialist job

Apply for the Pet Resort Reservation Specialist job•Milford, DE

5d•Onsite

About The Position

As a Customer Service Specialist at Fur Baby Pet Resort, you’ll wear many hats. You’ll be the friendly face that greets our customers and pets, the expert scheduler for our services, and the go-to person for all things retail. From answering phone calls and managing client appointments to providing excellent in-person service and product recommendations, you’ll ensure every guest has a seamless experience. Your role will also involve being knowledgeable about dog breeds, behavior, health, and nutrition. If you’re passionate about pets and love helping owners find the best products for their fur babies, this role is perfect for you!

Requirements

Exceptional communication skills—both written and verbal.
Ability to multi-task in a fast-paced, sometimes loud, pet-filled environment.
Strong organizational skills and the ability to prioritize.
A positive, can-do attitude, even during busy or stressful times.
Knowledge or willingness to learn about dog breeds, behavior, and nutrition.
Physical ability to sit/stand for long periods and lift up to 50 lbs.
Front desk: 2 years (Required)
Retail sales: 2 years (Required)
Shift availability: Weekdays: 6am-2pm, 11am-7:15pm Weekends 8am-4pm & 9-5
Ability to Commute: Milford, DE 19963 (Required)

Responsibilities

Provide excellent customer service: Answer phones, respond to inquiries, and schedule appointments for daycare, boarding, and grooming.
Handle guest arrivals, departures, and payments, ensuring smooth transactions.
Help customers choose the right food, treats, and supplies for their pets, manage inventory, stock shelves, and keep the retail area clean and organized.
Manage data entry for services, prepare paperwork, and ensure up-to-date vaccinations.
Assist with customer issues, offer solutions, and stay calm under pressure.