Customer Service Specialist

Ozark Aeroworks LLC•Springfield, MO

2d•Onsite

About The Position

Ozark Aeroworks LLC (OZARK) is the OZARK Model T53 Engine Original Equipment Manufacturer (OEM). OZARK also provides full maintenance, repair, and overhaul (MRO)—including fuel accessories, machining, and welding capabilities, providing for fast shop component repairs. The OEM and MRO businesses are collocated in our Springfield, MO facility. OZARK’s primary MRO product lines include the T53 Engine, T53 fuel controls and governors, and Rolls-Royce M250 Engine (specifically the C47, C30, and C20 models). As the OEM, OZARK is a full-service provider of new parts, MRO, and engineering services. OZARK is the respected leader of the T53 Engine, known for its overall MRO capabilities and high level of customer commitment. OZARK is committed to delivering high-quality products and services to our clients worldwide, ensuring safety, efficiency, and compliance with regulations and industry standards. To help us continue growing, we are seeking a motivated Customer Support Specialist to join our highly skilled team. This position will report directly to the Director of OEM Business. The OEM Customer Support Specialist will serve as a key point of contact for OEM customers, supporting order management, communication, and delivery coordination. This role works cross-functionally to ensure accurate order processing, timely updates, and overall customer satisfaction.

Requirements

High school diploma or equivalent required
2+ years of experience in customer support, order management, administrative support, or related field
Proficiency in Microsoft Office (Excel, Word, Outlook)
Must have valid authorization to work in the United States.
Must be able to pass background check

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience in aviation, manufacturing, or supply chain environment preferred
Familiarity with ERP systems or order management systems preferred

Responsibilities

Serve as a primary point of contact for OEM customer inquiries and communications
Prepare and manage customer quotes, purchase orders (POs), and order acknowledgements
Track order status and provide updates to customers regarding delivery timelines
Coordinate with Procurement to maintain accurate delivery dates and commitments
Assist in resolving customer claims, discrepancies, and order-related issues
Support inside and outside sales teams with order tracking, documentation, and follow-up
Develop and maintain a Critical Shortage Tracker to monitor supply risks and impacts
Support, setup, and maintenance of technical publications subscribers related to OEM programs
Maintain accurate records and documentation within internal systems
Provide backup support to warehouse operations, including coordination of order fulfillment and shipment readiness