Customer Service Specialist
About The Position
The Customer Service Representative will provide support to the Sales Team with responding to customer inquiries in a professional manner, assisting with sales processes, and assisting with any shipping issues or delays. This role involves carrying out administrative duties and ensuring seamless sales activities for the Sales Team, acting as a liaison between the customer and the Sales team, and communicating customer feedback. The position requires efficient response to customer inquiries to maintain high customer satisfaction, processing sales orders and returns, handling online inquiries, managing customer claims, and tracking shipments. Additionally, the role includes reporting on pending sales orders and sales returns.
Requirements
- High School: Business Administration/Management
- 0 - 2 years of relevant experience or industry exposure in a related field
- Customer Inquiries
- Customer Satisfaction
- Customer Service
- Managing Sales Teams
- Sales Orders
- Sales Support
- Shipping
- Korean
Responsibilities
- Carrying out administrative duties and ensuring seamless sales activities for the Sales Team.
- Being the liaison between the customer and Sales team, communicating feedback from the customers to the team.
- Respond efficiently to customer inquiries and maintain high customer satisfaction.
- Adjusting orders when inquired by Salesman or Customers.
- Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone).
- Canada orders and Grand opening order process.
- Checking back orders and the status of orders.
- Sales return order review and billing process.
- Online (Ivykiss.com) Inquiries/Assistance.
- Reporting Shortages and Damages, processing credit or replacement orders.
- Resolving shipping issues due to UPS or truck deliveries and carrier claims.
- Monthly pending sales orders and sales return reporting.
Benefits
- Premium Medical Insurance Coverage
- 401(k) Savings Plan
- Paid Time Off (PTO) based on seniority
- Paid Holidays
- Annual Bonus Plan
- Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
- Summer Fridays
- Complimentary Gourmet Breakfast, Lunch, and Dinner
- Relocation Support for New Hires
- Work Anniversary Recognitions
- Congratulatory & Condolence Gifts
- Employee Referral Bonus Program
- License/Certification Reimbursements
- Corporate Employee Discounts
- Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
- Commuter Support (Shuttle Bus Program and EZPass Support)
- Vehicle Perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
