Customer Service Specialist

eval.com•Arvada, CO

27d•Onsite

About The Position

Eval.com is a fast-growing real estate valuation company serving financial institutions nationwide. We combine experienced valuation professionals with technology to provide lenders with faster, reliable alternatives to traditional appraisals. As a Customer Service Specialist, you will work closely with our Head of Customer Service, our clients, our inspection team, and our analysts to keep orders moving and make sure questions and issues are handled quickly. On any given day, that might mean responding to a client asking about an order, coordinating an inspection, helping an analyst get the information they need, or making sure a completed report gets where it needs to go. We’re looking for someone who is organized, responsive, professional, and genuinely enjoys helping people. You should be comfortable juggling multiple priorities, solving problems, and following through without things falling through the cracks. As you learn the role and our business, there will be opportunities to take on more responsibility and provide backup support for the Head of Customer Service.

Requirements

High school diploma or equivalent required
Customer service, client support, administrative, or coordination experience preferred
Comfortable using Word, Excel, Outlook, and AI tools
Strong written and verbal communication skills
Highly organized and detail-oriented
Able to stay calm and professional when things get busy
Comfortable learning new systems and processes
Proactive, dependable, and willing to jump in where needed

Nice To Haves

college degree is a plus
Experience in banking, mortgage lending, real estate, or valuation is a plus
Experience with CRM or customer service software is helpful; experience with Anow is a plus

Responsibilities

Respond to client questions, order status requests, and general support needs
Track inspection assignments through completion
Help keep orders moving from assignment through final report delivery
Work with analysts and other team members to resolve missing information or other order issues
Handle routine client issues and escalate more complex questions when needed
Keep order and client information accurate and up to date in our systems
Assist with report delivery, invoicing, and other customer service tasks
Help identify ways to make our processes faster, easier, and more efficient
Provide administrative and operational support to the Head of Customer Service
Take on additional responsibility as you learn the role, including backup coverage for department leadership