Customer Service Specialist

Evolution Motion Solutions • Farmers Branch, TX

1d • Hybrid

About The Position

The Customer Service Specialist is the primary point of contact for customers, providing support and information on company products and services. They resolve customer issues, communicate solutions, and gather necessary information to address inquiries. By coordinating with other departments, they ensure customer needs are met. This role is crucial for maintaining customer satisfaction and loyalty. The position reports to either the Customer Service Supervisor or CS Manager for their region.

Requirements

• Two to five years of customer service-related experience in a technical or industrial field is required.
• Intermediate skill level experience using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and customer A/R account status; experience with these operations in a Profit 21 environment is preferred.
• Excellent communication skills in both verbal and written, including the ability to understand technical requests and provide accurate product recommendations.
• Strong problem-solving skills.
• Ability to build relationships with both customers and suppliers.
• Aptitude to learn, grow, and use vendor websites for product knowledge base.
• Multi-tasking and prioritization skills.
• Organization and attention to detail.

Nice To Haves

• Bachelor’s degree in Industrial Distribution or equivalent amount of education and related experience is preferred.
• Product knowledge is preferred but not required.

Responsibilities

• Managing the Customer Order process from quote to payment, as well as maintaining the customer account records ensuring all interactions, quotes, orders, order status, and various specific customer requests are handled accurately.
• Participating and responding to incoming customer interactions through phone, email, online chat or in person pertaining to pricing, delivery, order status, invoice inquiries and technical questions daily. Inquiries may also include extensive fact gathering and research requiring follow-up communication to the customer in a timely manner.
• Sourcing pricing and delivery options from various suppliers, establishing part numbers, and determining customer sell prices in consultation with the sales representative to recommend pricing for the item and/or customer.
• Resolving problems by using product knowledge to address customer issues and concerns, and providing solutions for various situations, including procurement, to best satisfy the customer’s needs.
• Utilizing research skills to troubleshoot customer problems using different product offerings or services available.
• Collaborating with internal teams such as: Supply Chain, Sales, and Customer Service to ensure efficient order processing and fulfillment.
• Ensuring a high level of customer satisfaction by addressing concerns and providing proactive communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level