Customer Service Specialist
Arizona State University•Tempe, AZ
•Onsite
About The Position
University Registrar Services is seeking a detail-oriented individual to join the Degree Conferral Services team on the Tempe campus as a Customer Service Specialist to evaluate, verify and process student applications for graduation. The ideal candidate will be detail-oriented, possess strong customer service skills, communicate effectively, tech-friendly and have experience in higher education. ASU awards over 30,000 degrees annually and the Degree Conferral Services team is an integral part of making this possible.
Requirements
- High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
- Detail-oriented
- Strong customer service skills
- Communicate effectively
- Tech-friendly
Nice To Haves
- Experience working in a higher education environment.
- Evidence of effective verbal and written communication skills.
- Experience in customer service and problem solving.
- Computer experience using MS Outlook, MS Word, MS Excel and the internet.
- Demonstrated knowledge of ASU policies and procedures.
Responsibilities
- Review degree audits and /plans of study to ensure all degree requirements will be satisfied by students who have applied to graduate.
- Review, verify student records and post degrees for students who have met all degree requirements
- Respond daily via telephone, email or in person to inquiries from students, advisors, or department or college representatives regarding student application status, degree status or departmental procedures related to graduation; provide information and referrals as needed.
- Notify students of graduation/application status, including awarded, approved or withdrawn.
- Assist with updating, revising and maintaining internal policies and procedures.
- Add or remove certificates and concurrent degrees to student records in PeopleSoft.
- Utilize established reports to assist with workflow and delegation to other staff.
- Assist with preparation and proofreading of the university commencement program.
- Assist and facilitate diploma, e-diploma and replacement diploma orders.
Benefits
- Reduced tuition for employees, their spouses and dependents
- Competitive rates for health and life benefits
- Wellness program
- Disability and leave program
- Paid holidays
- Retirement programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
