Customer Service Specialist

Astura Medical•Irving, TX

3d•Onsite

About The Position

Astura’s Customer Service Specialist will serve as the main line of communication between the sales force and the internal operations team. This position manages the complete lifecycle of the sales process from “onboarding” and approval to the process of sales transactions. This is a fast-paced environment where strong attention to detail is key and one must have the ability to multi-task several events at the same time and work with several departments such as shipping, purchasing, and operations. This is a team environment with a drive to meet daily deadlines. Astura Medical is quality driven, surgeon-inspired, and innovative medical device company. We have a robust distribution channel combined with passion and innovation to drive our teams to achieve great success with developing medical devices and entering them into the spinal implant marketplace. We're centrally located in Irving, TX, and we offer a collaborative work environment with casual dress and work-life balance. This position reports to the office daily and we do not have remote or hybrid opportunities at this time.

Requirements

Creative thinker and problem solver
Motivated self-starter
Detail-oriented
Able to work in a high-paced environment
Expert-level computer and software skills
Advanced experience with Microsoft Office products including Outlook and Excel
Experience with ERP Software; SAP experience is a plus
Excellent verbal and written communication skills
Excellent organizational skills
Minimum of 3 years of experience in all listed above

Nice To Haves

Experience in Orthopedic Spine is preferred but not required
Some college is preferred, or equivalent experience

Responsibilities

Administration of the distributor and sales onboarding process, including the preparation and distribution of various approval and legal documents
Processing and communication of sales orders and inventory requests
Management of outstanding purchase orders
Processing requests for product, literature, shipping label, tracking, and other data
Coordinating the transfer and delivery of inventory
Handling returns and field inventory discrepancies
Collaboration with internal departments such as Materials to ensure systems data is correct
Available to work overtime when needed