Customer Service specialist (SD)

SCI Shared Resources • Plantation, FL

3d • Onsite

About The Position

SCIDirect is seeking a detail-oriented and service-driven Customer Service Specialist to join our team in Plantation, FL. This role is responsible for delivering timely, accurate, and professional customer support in a high-volume call queue environment. The ideal candidate will excel in multitasking, demonstrate strong organizational skills, and maintain a positive, customer-focused attitude while handling billing inquiries, contract updates, cancellations, and merchandise returns.

Requirements

• Detail-Oriented: Strong accuracy and attention to detail in data entry and documentation.
• Customer-Focused Mindset: Positive attitude with a commitment to delivering exceptional service.
• Multitasking Ability: Capable of managing multiple priorities in a fast-paced environment.
• Organizational Skills: Strong time management and prioritization skills.
• Advanced proficiency in Microsoft Excel (required)
• Working knowledge of other Microsoft Office applications
• Prior experience in customer service
• Billing and payment processing experience
• Data entry experience
• Excellent verbal and written communication skills
• Active listening and problem-solving abilities
• Strong understanding of company products, services, and policies
• Ability to apply policies effectively when performing administrative tasks
• Professionalism and teamwork

Responsibilities

• Provide prompt, courteous, and professional customer interactions within an automatic call distribution (ACD) queue environment.
• Deliver billing and account support to internal and external customers, including: Status updates on change requests, Refund processing, Cancellation requests, Payment applications.
• Accurately update customer information in the contract management system in accordance with company policies and customer requests.
• Process cancellation requests and coordinate merchandise returns with the manufacturer.
• Track and monitor the delivery status of returned merchandise.
• Maintain accurate documentation and ensure compliance with company guidelines and procedures.
• Collaborate with internal departments to resolve customer issues efficiently and effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed