Customer Service Specialist

Horizon Farm Credit • Frederick, MD

25d • $40,000 - $50,000 • Onsite

About The Position

Horizon Farm Credit is seeking a Customer Services Specialist to join their team in the Frederick, MD branch. This is a full-time office position with typical hours of Monday through Friday from 8 a.m. to 4:30 p.m. The role involves providing account information to customers via various channels, processing service requests, handling inquiries, and performing clerical duties to support the local branch.

Requirements

• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self-starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize, and prioritize work and maintain confidentiality.
• Basic knowledge and ability to promote convenience products and Business Management Solutions.
• Ability to work in the office during branch hours of operation (typically Monday – Friday from 8 a.m. to 4:30 p.m.)
• Adaptable and flexible to a changing work environment.
• Prolonged periods of sitting at a desk and working on a computer.

Nice To Haves

• Customer service experience preferred or training/experience in the banking or finance industry.
• Generally, 2-5+ years of related work experience is preferred.
• Experience working in a fast-paced environment is a plus.

Responsibilities

• Promptly and professionally handle telephone calls and in-person visitors.
• Assist callers and in-person visitors with routine inquiries and service requests.
• Promote Business Management Solutions and convenience products to members.
• Process incoming payments and prepare deposits.
• Disburse loan funds accurately and timely.
• Complete noncash forms as needed for internal adjustments and transfers to Finance.
• Assist with the printing and mailing of loan packages.
• Ensure loan documents are properly scanned in AgDocs promptly once executed.
• Support members account servicing efforts.
• Prepare special reports and correspondence as required.
• Review reports and assist in system maintenance to ensure accurate reporting.
• Perform routine administrative tasks, including incoming/outgoing mail and general correspondence.
• Support team members across the area by assisting with CRM-related tasks as needed.

Benefits

• Medical insurance with dental and vision care options
• 401 (k) with significant employer matching
• Paid time off, holidays, and volunteer time to support work/life balance
• Tuition reimbursement and training opportunities
• Student loan reimbursement
• Leadership and career development opportunities
• Paid maternity and bonding leave
• Paid short-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed