Customer Service Specialist - Orlando, FL

XACT • Lockhart, FL

55d • Onsite

About The Position

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from our secure office in Orlando, FL. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.

Requirements

• High school diploma or equivalent; some college coursework is a plus
• Prior customer service experience is ideal, but we’re happy to train the right candidate
• Strong communication, interpersonal, and decision-making skills
• A proactive, positive attitude with a focus on solutions and customer satisfaction
• Ability to multitask and prioritize in a fast-paced environment
• Comfort with technology: experience with Google Workspace and CRM systems is a bonus
• Ability to type at a minimum 40 WPM
• Ability to remain in a stationary position for prolonged periods while working at a computer
• Ability to communicate effectively with customers over the phone and via email or live chat
• Must be able to perform repetitive tasks, such as typing, with attention to detail

Nice To Haves

• Some college coursework is a plus
• Experience with Google Workspace and CRM systems is a bonus

Responsibilities

• Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
• Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
• Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
• Communicate clearly with other departments to ensure timely order processing and delivery
• Meet established performance metrics and continually set goals for professional growth
• Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
• Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
• Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers
• Contribute to projects and other tasks as needed to support company growth

Benefits

• Paid time off (PTO)
• Flexible scheduling
• Health insurance through United Healthcare
• Dental insurance through Sun Life
• VSP vision insurance
• Supplemental products through Allstate (accident, disability, and other coverage choices)
• Safe, comfortable working environments designed with your well-being in mind
• Employee lounges, quiet spaces, and cozy places to work
• Tools, technology, and 24x7 support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED