Customer Service

Lakeland Automall•Lakeland, FL

13d•Onsite

About The Position

Lakeland Automall is seeking a customer service specialist to become the liaison between Lakeland Automall Collision Center and insurance companies and outside vendors. This is a full-time position with a growing company that offers a generous compensation program in addition to our industry leading benefits package. The Customer Service Specialist position will be responsible for all customer management including communication with customers, insurance companies, outside vendors and other duties as needed. This position will also provide support to co-workers and Management as needed.

Requirements

Proficiency with computer technology including knowledge of Excel and Word
Highly detail-oriented and able to work in fast paced environment
Excellent customer service skills
Reliable, dependable and able to work independently
Friendly, professional, courteous and efficient when working with customers, vendors and co-workers
Able to work Monday through Friday 7:30 am – 5:30 pm
Ability to read and comprehend instructions and information
Good written and verbal communication skills
Must meet the company’s requirement for employment

Nice To Haves

Bilingual (Spanish) a plus, but not required

Responsibilities

Serve as the liaison between Lakeland Automall Collision Center and insurance companies and outside vendors.
Manage all customer interactions, including communication with customers, insurance companies, and outside vendors.
Perform other duties as needed.
Provide support to co-workers and Management as needed.