Bilingual (Spanish-speaking) Customer Service Specialist

CLEAResult•Washington, DC

1d•$48,800 - $66,300•Hybrid

About The Position

CLEAResult is seeking a Spanish-speaking Customer Service Specialist to join their Residential Program Team in Oregon and Southwest Washington. This role involves supporting energy conservation and renewable energy programs for a non-profit client. The specialist will educate customers and contractors on program details, handle inquiries via phone and email, document interactions, and manage participant data. The position requires fluency in both English and Spanish and the ability to reside in Oregon or SW Washington.

Requirements

Fluency in both English and Spanish is required.
Candidates must reside in Oregon or SW Washington.

Nice To Haves

Reliable transportation is a plus.
Resourceful, resilient, and kind demeanor.
Detail-oriented, organized, and reliable.
Compassionate and patient phone and email etiquette.

Responsibilities

Develop and maintain an understanding of energy conservation and renewable energy program details to educate customers and contractors.
Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
Document conversations with customers, provide recommendations on products or services, and advise on program participation details.
Support follow-up communications and next steps to current program participants.
Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers.
Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
Address disputed rebate claim data and route appropriately if necessary.
Prepare and review required program participation documentation while coordinating with various departments, both internal and external.
May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.
Maintain strong ongoing communications (English and Spanish) with customers and contractors to identify opportunities to connect customers with the best programs to fit their needs.
Investigate and resolve customer issues or concerns promptly, ensuring a positive customer experience while adhering to company and client customer service delivery expectations.
Contribute to continuous customer experience improvement initiatives.
Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing.
Effectively coordinate regularly with internal and external cross-functional teams.