Customer Service Specialist

Sherwin-Williams • Goshen, IN

17d • Onsite

About The Position

The Customer Service Specialist role is essential to the success of Sherwin-Williams retail stores. This position involves working closely with wholesale and retail customers to understand their needs, provide information about Sherwin-Williams products, and recommend appropriate solutions. Key responsibilities include promptly resolving customer concerns to ensure maximum client satisfaction, staying informed about product features, and maintaining high standards for product quality and store appearance. The role also focuses on achieving excellent customer service while consistently meeting the store's sales goals. Job duties may involve contact with customers, including minors, and access to cash, electronic equipment, personal information, and store merchandise. A review of criminal history is deemed necessary to protect the business, its operations, reputation, and the safety of customers and staff.

Requirements

• Contact with customers, which may include minors.
• Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
• Review of criminal history is necessary.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Opportunities to learn
• Develop new skills
• Grow contribution
• Inclusive team
• Commitment to our own and broader communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed