Customer Service Specialist, Work Control
About The Position
Provide excellent customer service, serving as a liaison between Facilities Management and the campus community by phone, in person, and through e-mail. Applies technical knowledge by assigning appropriate shops and administrative knowledge by assigning appropriate funding to work orders in the Assetworks (AiM) System. Tracks and follows up on work requests to ensure timely completion. Communicates with constituents regarding scheduled events. Processes Motor Pool reservations. Distributes reports and communicates them to facilities shops. Designated as emergency call-in/essential personnel.
Requirements
- Demonstrated customer service experience.
- Strong interpersonal, communication, and organizational skills.
- Ability to maintain confidentiality.
- Ability to interact professionally with a diverse group of constituents.
- Database input, retrieval, and reporting experience.
- Experience with comprehension and application of policies and procedures.
- Proficiency with current Microsoft Office applications, with emphasis on Word, Excel, and Outlook.
Nice To Haves
- Technical knowledge of building systems and maintenance requirements.
- Experience with databases.
- Experience in higher education.
Responsibilities
- Serve as a liaison between Facilities Management and the campus community via phone, in person, and email.
- Apply technical knowledge by assigning appropriate shops to work orders in the Assetworks (AiM) System.
- Apply administrative knowledge by assigning appropriate funding to work orders in the Assetworks (AiM) System.
- Track and follow up on work requests to ensure timely completion.
- Communicate with constituents regarding scheduled events.
- Process Motor Pool reservations.
- Distribute reports and communicate them to facilities shops.
- Serve as designated emergency call-in/essential personnel.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
