Customer Service Specialist/Warehouse Team Member
SurfacePrep•San Antonio, TX
•Hybrid
About The Position
The Customer Service Specialist/Warehouse Team Member serves as a critical link between customers, office operations, and warehouse activities. This role is responsible for providing exceptional customer support, processing orders, coordinating shipments, maintaining inventory accuracy, and ensuring timely product fulfillment. The ideal candidate thrives in both office and warehouse environments, possesses strong organizational skills, and is committed to delivering a positive customer experience while supporting efficient warehouse operations.
Requirements
- High school diploma or equivalent required; associate degree preferred.
- 2+ years of customer service, warehouse, distribution, or logistics experience preferred.
- Forklift experience or certification preferred.
- Proficiency with Microsoft Office and business systems (CRM, ERP, or P21 preferred).
- Strong communication, organization, problem-solving, and multitasking skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Valid driver's license required.
Responsibilities
- Serve as the primary point of contact for customer inquiries, orders, quotes, returns, and product support.
- Process customer orders and inventory requests accurately using CRM, ERP, and warehouse management systems.
- Coordinate with sales, warehouse, accounting, carriers, and third-party logistics providers to ensure timely and accurate order fulfillment.
- Maintain accurate customer, inventory, shipping, and warehouse records.
- Verify inventory availability through system review and physical counts, while supporting cycle counting and inventory control activities.
- Assist with receiving, picking, packing, shipping, and organizing products within the warehouse.
- Operate forklifts and other warehouse equipment safely to move, store, and load materials.
- Communicate shipment updates, resolve service issues, and provide proactive customer follow-up.
- Complete required shipping, receiving, inventory, and customer service documentation.
- Maintain a clean, organized, and safe work environment in both office and warehouse settings.
- Support continuous improvement initiatives and collaborate across departments to enhance customer satisfaction and operational efficiency.
- Perform other duties and special projects as assigned.
Benefits
- Medical, Dental, and Vision Insurance.
- 401(k) Plan.
- Paid Time Off – 3 weeks first year accrued monthly.
- Paid Holidays.
- Company Paid Life Insurance.
- Company Paid Short-Term Disability.
- Company Paid Long-Term Disability.
- Employee Assistance Program.
- Financial Wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
