Customer Service Specialist - Traveling
About The Position
As a traveling Customer Service Specialist, you travel among local branches and will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services. Every day you will work face-to-face with clients in a branch location in the nearby area, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations. To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.
Requirements
- Maintain confidentiality
- Listen closely to understand
- Identify opportunities to better serve the customer
Nice To Haves
- Bilingual/Multilingual
- Customer Service experience
- Cash-handling experience
Responsibilities
- Travel among local branches to greet clients and assist them with their banking needs.
- Work face-to-face with clients in a branch location.
- Manage a cash drawer.
- Assist clients and team members.
- Uncover client needs and educate them on German American products and services.
- Verify account information and perform loan and deposit transactions.
- Guide clients by engaging in friendly, meaningful conversations.
- Maintain confidentiality.
- Listen closely to understand client needs.
- Identify opportunities to better serve the customer.
- Build and strengthen long-lasting relationships.
Benefits
- Medical, dental, vision, STD, LTD, Life insurance
- 17 days paid time off
- 11 paid holidays
- Bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- 401(k) match
- Stock purchase plan
- Loan discounts
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
