Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Cleveland, MS

5h • Onsite

About The Position

The Customer Service Specialist works closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. This role is responsible for promptly resolving customer concerns to ensure maximum client satisfaction, staying up-to-date with product features, and maintaining high quality and visual standards of products and the store. The goal is to achieve excellent customer service while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors, and access to cash, electronic equipment, personal information, and store merchandise. A review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Bilingual in Spanish and English.
• Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
• Willingness to undergo a criminal history review.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain the high quality and visual standards of the products and store.
• Achieve excellent customer service.
• Consistently meet the store’s sales goals.

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Opportunities to learn
• Develop new skills
• Grow contribution
• Inclusive team
• Commitment to communities
• Retirement plans
• Health care
• Total well-being programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed