Customer Service Specialist - Registrar

Amarillo College•Amarillo, TX

19h•Hybrid

About The Position

The Part-Time Customer Service Specialist - Registrar works 19 hours per week: Monday-Wednesday from 1-6, and Thursday 2-6, providing vital administrative and customer service support to students, faculty, and staff within the Registrar’s Office. This role requires prompt, accurate, and professional handling of a variety of requests and inquiries received via phone, e-mail, and in person. This role is essential in delivering a positive experience for all customers by promptly and effectively addressing their needs while complying with privacy laws and institutional policies.

Requirements

High School Diploma or GED
One (1) year of customer service experience in an office environment.
Exceptional interpersonal skills with the ability to interact professionally and courteously with diverse individuals.
Proven ability to manage stressful or difficult situations calmly and effectively, including de-escalation techniques.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using digital document tools such as Nitro or Adobe Acrobat.
Capable of working independently with minimal supervision, as well as collaboratively as part of a team.
Strong written and verbal communication skills, with the ability to clearly and accurately convey information.
Commitment to creating and maintaining a warm, friendly, and welcoming atmosphere within the office and across campus.
High level of discretion and dedication to maintaining confidentiality with sensitive student and institutional information.
Detail-oriented with excellent organizational skills to manage multiple tasks and ensure accuracy in processing documentation.

Nice To Haves

Some college coursework.
Two (2) or more years of customer service experience in an office setting.
Working knowledge of Amarillo College policies, Registrar procedures, and safety regulations.

Responsibilities

Maintain strict compliance with FERPA, Amarillo College, state, and federal regulations to protect student privacy and confidentiality.
Provide timely and professional customer service to students, faculty, and staff via phone, email, and in-person interactions for Registrar Office services.
Accurately research, verify, and provide degree information, enrollment status, and other releasable student records as permitted.
Process and fulfill requests for transcripts, diplomas, and enrollment verifications both in person and electronically.
Participate in and complete required training sessions, professional development opportunities, surveys, and evaluations.
Prepare and manage departmental correspondence, including letters, memos, forms, reports, databases, and other documentation.
Identify and escalate complex or higher-level inquiries to appropriate Registrar Office staff or leadership for resolution.
Ensure all student forms received via email or hard copy are processed promptly and accurately and properly imaged to appropriate student record.
Assist faculty, students, and administrative personnel with questions related to Registrar Office procedures and policies.
Maintain a clean, organized, and welcoming office environment that safeguards important records and documents.
Perform other work-related duties as assigned.
Seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Integrity, Curiosity, Accountability, Relevance, and Engagement!