Customer Service Specialist - New Construction West
About The Position
Massey Services is seeking a Customer Service Specialist for their New Construction West division in Orlando, Florida. Massey Services is a large and respected service company with over three decades of experience, providing quality service since 1985. They employ over 2,800 team members and operate over 2,400 vehicles, offering Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers across multiple states. This role is crucial for maintaining customer satisfaction and managing service-related inquiries.
Requirements
- High School Diploma or GED at a minimum.
- Previous experience with customer service on the phone.
- Strong problem-solving skills.
- Excellent computer, typing, and 10-key skills.
- Time management talent and a sense of urgency.
- Candidates must pass a background check.
Responsibilities
- Answering incoming customer calls in a courteous and professional manner.
- Resolving customer inquiries, requests, and billing questions.
- Scheduling service appointments.
- Welcoming prospective new customers and providing information about services.
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
- Daily reporting.
- Updating customer account information.
- Accounts payable.
- Human resource paperwork.
- Payroll processing.
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
