Customer Service Specialist - Mover

National Capitol Contracting LLC•Bethesda, MD

35d•Onsite

About The Position

This is an ONSITE position in Bethesda, MD. NCC is seeking a Customer Service Specialist - Mover to join our team. This position supports the planning and execution of meetings by setting up furniture, equipment, and room configurations according to event requirements and established room diagrams. The specialist works closely with coordinators and operational staff to deliver timely, high-quality meeting support while maintaining the readiness and appearance of centrally managed conference areas. Through daily inspections and quality control practices, this role helps ensure spaces remain organized, well-maintained, and fully equipped for successful events.

Requirements

High school diploma or equivalent
Ability to obtain and maintain a Public Trust clearance (must be able to pass a background and credit check).
Valid Driver's License.
Ability to lift and carry up to 50 lbs.
Ability to speak, read and write in English fluently.

Nice To Haves

Ability to use a computer and associated programs such as Outlook email.
Flexible schedule with ability to work some evenings and weekends

Responsibilities

Set up furniture configurations in centrally managed rooms and common areas adjacent to conference and meeting rooms, moving room dividers as required, as well as interconnection of cabling between table.
Ensure that all centrally managed conference and meeting rooms, as well as the common areas around them, are maintained in good condition by performing daily inspections of all rooms. This may mean that the area may require some cleaning or straightening of furniture or returning to standard configuration.
Disassemble and reassemble various types of conference room furniture and equipment and connecting and disconnecting of power cables and audiovisual cables.
Work with contributing staff (federal and/or contractor) to support conference and meeting activities involving planning, implementing, operating, and evaluating each event.
Perform furniture setups using room diagrams and input from meeting coordinator and event manager.
Provide meeting support such as delivering and setting up furniture and equipment.
Assist in maintaining furniture, equipment, and consumable inventory and checkout system of lendable items such as easels, whiteboards, and conference room consumables such as dry erase markers, easel paper, disposable cups, and cleaning supplies.
Ensure event requirements are fulfilled on schedule--room layout, furniture, furnishings, equipment, and supplies provided as needed.
Return rooms and communal areas to their standard configuration.
Retrieve and return stored furniture, furnishings, equipment, and supplies for an event.
Confirm conference room readiness and functionality prior to and during an event.
Use the logistics checklist daily for conference/meeting room quality control monitoring.
Place, remove, and store directional signage where needed.
Address last minute conference requirements, as needed.
Performing quality control monitoring to maintain site quality and integrity.
Other duties as assigned.