Customer Service Specialist-Life Time Shop

Life Time Inc.

23h•Onsite

About The Position

The Customer Service Specialist-Life Time Shop provides phone and email service and support to Life Time Shop customers and internal business partners, namely, product shipping status, back orders, fraud detection, returns and Life Time Shop reward points. Supports eComm enhancements and technology updates.

Requirements

Excellent customer service skills
Ability to solve problems in a professional, tactful manner
Ability to build relationships with members and internal team members
Knowledge of standard office procedures and computer software
Excellent oral and written communication skills
Ability to effectively multi-task with tight deadlines independently and within a team environment to achieve or exceed all goals
Two years’ customer service experience

Nice To Haves

College degree in communications, business, or related field
Experience in a call center/customer service environment

Responsibilities

Answer LT Shop incoming customer service phone calls and respond to request in the LT Shop mailbox
Kount fraud detection
Return/refund process
Work with eComm team on initiatives and enhancements (as well as customer service when technology issues arise)
Admin for LT reward points

Benefits

A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold