Customer Service Specialist

Prestige Brands•Tarrytown, NY

35d•$65,000 - $75,000•Hybrid

About The Position

Prestige Consumer Healthcare is a company that focuses on product innovation and quality in the over-the-counter healthcare and women’s health categories to better improve the lives of our customers and their world. For generations, our trusted brands have helped consumers care for themselves and their loved ones. We are the largest independent provider of over-the-counter products in North America, and we are constantly improving and creating products that match the ever-changing lifestyles and needs of people and families everywhere. This role is for a Customer Service Specialist focusing on International operations. The ideal candidate must be able to work in a fast-paced environment with daily/frequent deadlines, possess excellent customer service and computer skills. Attention to detail and the ability to multitask and handle large volumes are critical. Job duties include processing manual orders, order expediting, documentation creation, tracking inquiries, and minimal filing. The specialist will communicate with customers, warehouse, brokers, vendors, and the sales & operations team via email/phone. Other miscellaneous projects will be assigned by management.

Requirements

4-year college degree/ bachelor’s degree.
Min 5 years of Customer Service and/or logistics experience in the area of International.
Knowledge of export shipping, documentation, and country requirements.
Must have current, working knowledge of ERP systems (SAP preferred), Microsoft Word and Excel a must - creating pivot tables/spreadsheets and utilizing VLOOKUP are required in the daily processes.
Must have the capability to prioritize and plan to effectively meet the daily deadlines in the Department, while multi-tasking with other tasks and projects simultaneously.
Must have the capability to work in a team environment with varied departments and diverse personalities.
Must be organized to handle high volume with great follow-up/ follow-through.
Must be detailed oriented with excellent oral and written communication skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Order to Invoice – process orders using ERP system and all processes between to invoicing.
Process US orders using SAP via EDI & Manual Entry of email orders.
Order Expediting/Tracking.
Handle email inquiries from Customers (retailers) inquiring about shortages, overages, late shipments etc., as well as directing calls to other departments.
Work closely with the Warehouse on cuts made after the Exception Report has been processed.
Document management/electronic filing.
Customer communication via email, answering their questions or directing their emails to the appropriate people/departments.
Work closely with the sales team regarding questions on orders and items.
Work closely with our Operations Team/Planners to help process problematic items due to out of stocks, discontinued etc.
Ensure daily that all process and procedures are met.
Various miscellaneous duties assigned by Manager and others on the Sales Team.